Buyer Experiences with Contact Middle AI – Dialogflow CX Specialization

About this Specialization

On this sequence, learn to design buyer conversations utilizing Contact Middle Synthetic Intelligence (CCAI). You’ll use Dialogflow CX to create digital brokers and take a look at them utilizing the simulator. Be taught so as to add performance to entry information from exterior techniques, making digital brokers conversationally dynamic. You’ll be launched to testing strategies, connectivity protocols, APIs, atmosphere administration, and compliance measures. Be taught greatest practices for integrating conversational options together with your current contact middle software program and implementing options securely and at scale.

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