WHAT YOU WILL LEARN
Clarify how Dialogflow can be utilized in Contact Middle purposes.
Implement a digital agent utilizing Dialogflow CX, together with studying and writing from Firestore utilizing Cloud Features and utilizing instruments for troubleshooting.
Handle digital agent environments and determine key points equivalent to safety and compliance within the context of contact facilities.
Analyze audio recordings utilizing the Speech Analytics Framework (SAF) and acknowledge use circumstances the place Agent Help provides worth.
SKILLS YOU WILL GAIN
- Conversational design
- Dialogflow CX improvement
- Digital agent
- Firestore database creation
- Cloud Features
- Operations Administration
- Atmosphere administration
About this Specialization
On this sequence, learn to design buyer conversations utilizing Contact Middle Synthetic Intelligence (CCAI). You’ll use Dialogflow CX to create digital brokers and take a look at them utilizing the simulator. Be taught so as to add performance to entry information from exterior techniques, making digital brokers conversationally dynamic. You’ll be launched to testing strategies, connectivity protocols, APIs, atmosphere administration, and compliance measures. Be taught greatest practices for integrating conversational options together with your current contact middle software program and implementing options securely and at scale.
Utilized Studying Undertaking
This Specialization consists of lab based mostly assignments, equivalent to making a primary chat digital agent, working prebuilt digital brokers, including contexts and voice to digital brokers, including route teams, utilizing cloud features and managing environments in Dialogflow CX.
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