Satisfaction Assured: Develop Buyer Loyalty On-line

About this Course

You made it! Satisfaction Assured: Develop Buyer Loyalty On-line is the seventh and closing course within the Google Digital Advertising & E-commerce Certificates. On this course, you’ll discover methods for constructing buyer loyalty in e-commerce. You’ll additionally discover particular instruments to develop and preserve consumer relationships. On the finish of the course you’ll work by way of a situation that demonstrates your potential to ship a profitable e-commerce technique. Lastly, you’ll wrap up the course by constructing skilled improvement expertise. We encourage you to finish programs 1–6 earlier than starting this course as a result of they supply the muse vital to finish the actions on the finish of this course.

Google staff who presently work within the discipline will information you, offering hands-on actions and examples that simulate frequent digital advertising and marketing and e-commerce duties whereas displaying you among the finest instruments and assets used on the job. Learners who full the seven programs on this program shall be ready to use for entry-level jobs in digital advertising and marketing and e-commerce. No earlier expertise is critical. By the top of this course, it is possible for you to to do the next: – Determine frequent methods for constructing buyer loyalty in e-commerce – Perceive learn how to efficiently handle consumer relationships and measure satisfaction – Monitor an e-commerce retailer’s efficiency – Replace an e-commerce retailer based mostly on information – Full a portfolio situation to arrange for job interviews – Discover, apply for, and put together for interviews and jobs – Put collectively a portfolio and/or resume to current to employers

WHAT YOU WILL LEARN

• Determine frequent methods for constructing buyer loyalty in e-commerce

• Efficiently handle consumer relationships and measure satisfaction

• Discover, apply for, and put together for interviews and jobs

• Put collectively a portfolio and/or resume to current to employers

SKILLS YOU WILL GAIN

• Job preparedness
• Buyer Relationship Administration (CRM)
• Portfolio preparation
• E-commerce retailer optimization
• Constructing buyer loyalty

Syllabus – What you’ll study from this course

WEEK

1

4 hours to finish

Introduction to satisfaction assured: develop buyer loyalty on-line

You’ll study in regards to the significance of loyalty in e-commerce and discover learn how to construct sturdy buyer relationships. You’ll additionally learn how to measure buyer satisfaction. After that, you’ll discover methods for retaining clients like providing loyalty packages, training dynamic remarketing, and implementing post-purchase follow-ups.

WEEK

2

8 hours to finish

Analyze developments for an internet retailer

You’ll study learn how to collect and analyze information for an internet retailer. You’ll learn to use the information you’ve gathered to enhance conversions and enhance gross sales. You’ll additionally learn to establish which merchandise are performing properly or underperforming. Lastly, you’ll uncover methods to enhance product efficiency based mostly on information.

WEEK

3

12 hours to finish

Put together for jobs in digital advertising and marketing and e-commerce

You’ll have interaction in a sequence of interactive actions based mostly on ideas you’ve explored and expertise you’ve gained all through this system. You’ll additionally discover job readiness expertise, develop your resume, and follow interviewing for jobs.

WEEK

4

2 hours to finish

Certificates evaluate

You’ll evaluate what you’ve realized all through the Google Digital Advertising & E-commerce Certificates. You’ll discover further profession assets and mirror on all the pieces you’ve realized. On the finish of this system, you’ll share your profession targets with fellow learners.